Customer Support Manager- [Remote]
Here at Crisp, we value the strength in teamwork, and strongly believe that it's the key to Crisp's success. By bringing together bright, motivated creators, wherever they live and work, we are leveraging humanity's diversity of experience and background in order to understand the challenges facing our food supply, and solve them together. Come join us, and help build the type of business you'd like to be a part of. We are a socially conscious, distributed team. We give you the opportunity to solve challenges in the global food industry while living where you're most comfortable and working in areas where you can help foster and grow the community that you are a part of. We believe in transparency, diversity, merit and fostering a culture of empowerment, personal impact and career growth. As our first customer support manager for Norway, your actions and decisions will have an outsized influence on the future of our support organization. You'll take input from our very first customers in Norway and collaborate with the product and engineering team members to help prioritize critical customer needs. Signs of a great candidate for Crisp Collaborative. You know that your colleagues' perspectives will make our customers successful. Similarly, you use your strengths to help us grow together. You propose ways for us to be more engaged and successful with our customers. Customer focused. Our customers are at the forefront of your day. You prioritize our customers' voice to ensure their needs are met. Ambitious, curious, and resourceful. You are innately curious, and you aren't afraid to work hard. You are self driven, you take direction well but are able to be creative to find results on your own when asked. You are driven to succeed because your hard work and results make you proud. Disciplined and reliable. We are a distributed company and you enjoy the benefits of working distributed while consistently delivering what you have committed to. When you hit a snag, you communicate and reset expectations early. Appreciative of honest feedback. You know that the best way to learn and grow is through constructive feedback delivered kindly. You view feedback given to you as an opportunity to get better and strive to do the same for others. Work smarter and harder. You often identify a problem, create a solution and bring it to a state of completion - with others, or even on your own. You find ways of eliminating or automating stuff that is uninteresting or wasteful Signs of a great candidate for a customer support manager Fluency in Norwegian Or Swedish Language. You will be fluent in Norwegian or Swedish to assist our customer base. Organizational skills. You know how to organize your schedule and time to help out all of our customers. You have your own method to make sure every event is scheduled correctly and on time. Support Solutions. Coming up with unique ways to solve problems is something that excites you. Clear and articulate. Our customers want to engage us in a variety of different ways. You clearly communicate to our customers in many different ways to ensure they are successful with using our product. When there are knowledge or product gaps, you identify them and create content for future customers to leverage. You help voice the concerns to product and engineering to prioritize features for the customer. Sharing knowledge. It's not just about getting the customer on the platform, but making sure others can be successful in the future as well. We want you to help write knowledge base articles and other content to unblock future customers. Customer success. Technical support sees all the details and knows how to ensure a customer can move from onboarding to closing. We want you to suggest new product flows, engagement opportunities, and ways to engage the customer to ensure success. Start-up mode. The team is still small, and the product is fresh. You'll be able to exert a large amount of influence, and contribute to decisions that will determine the future of the product and the team. We are building a team of customer success people with a breadth of combined experiences so that we can collaboratively enable our customers to be successful. There are no hard requirements on specific background, experience or geographical location. Instead we're looking for individuals that are capable, reliable, and hoping to grow along with us. Do you have strengths you can share? If so, we'd love to hear from you!
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
Salary Range:
$80K -- $100K
Minimum Qualification
Technical SupportEstimated Salary: $20 to $28 per hour based on qualifications.
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